Forum: MemoQ support
Topic: MemoQ error: Index was out of range. Must be non-negative and less than the size of the collection.
Poster: Catherine Savino
Post title: Just contact MemoQ directly
[quote]Tomasz Sienicki wrote:
Same here, I am afraid (the newest build, 7.8.55).
The solution is to import the files to memoQ 2014 R2 and pretranslate them there.
The reason for the bug might be that mQ 2015 tries to show bold, italics and other formatting inline in sdlxliff files (and fails trying to prepare the files for export) while mQ 2014 treats everything as tags. Perhaps less convenient, but at least it works.
For the same reason you won't always get 101% matches if you translate a file in mQ 2015 and pretranslate it in mQ 2014: the segments containing formatting will require some editing.
It's one of the Three Great Bugs of 2015, along with the broken matching of segments containing numbers and the disappearing status bar. [/quote]
When I encountered the problem, I immediately submitted a support ticket to Kilgray at the Critical level and got a response within minutes (which, by the way, is one of the best things about MemoQ - incredible support). One of the first things they asked me to do was to download 2014R2 and try it through that, but alas it didn't fix the problem for me. In the end, they ended up sending me a link to a new version of 2015 that isn't released yet and it worked great.
I highly recommend contacting their support staff if you encounter this problem, or any other problem for that matter. They do a great job of responding quickly and working very hard to solve the problem.
For what it's worth, I'm thoroughly looking forward to the day when the disappearing status bar bug is fixed. Glad to hear I'm not the only experiencing it!
Topic: MemoQ error: Index was out of range. Must be non-negative and less than the size of the collection.
Poster: Catherine Savino
Post title: Just contact MemoQ directly
[quote]Tomasz Sienicki wrote:
Same here, I am afraid (the newest build, 7.8.55).
The solution is to import the files to memoQ 2014 R2 and pretranslate them there.
The reason for the bug might be that mQ 2015 tries to show bold, italics and other formatting inline in sdlxliff files (and fails trying to prepare the files for export) while mQ 2014 treats everything as tags. Perhaps less convenient, but at least it works.
For the same reason you won't always get 101% matches if you translate a file in mQ 2015 and pretranslate it in mQ 2014: the segments containing formatting will require some editing.
It's one of the Three Great Bugs of 2015, along with the broken matching of segments containing numbers and the disappearing status bar. [/quote]
When I encountered the problem, I immediately submitted a support ticket to Kilgray at the Critical level and got a response within minutes (which, by the way, is one of the best things about MemoQ - incredible support). One of the first things they asked me to do was to download 2014R2 and try it through that, but alas it didn't fix the problem for me. In the end, they ended up sending me a link to a new version of 2015 that isn't released yet and it worked great.
I highly recommend contacting their support staff if you encounter this problem, or any other problem for that matter. They do a great job of responding quickly and working very hard to solve the problem.
For what it's worth, I'm thoroughly looking forward to the day when the disappearing status bar bug is fixed. Glad to hear I'm not the only experiencing it!