Forum: MemoQ support
Topic: General problem with memoQ 2015
Poster: JMota
Hi,
I have a little problem with my copy of memoQ 2015 (version 7.8.161).
When I get a "handoff" from a client and I click on it, memoQ opens as usual, then I chose a carpet and the import process starts... but it doesn't finish. The green bar gets close to the end, but NOT to the end... The programme/system doesn't freeze or anything (I can cancel the process) but it doesn't go further that that. Therefore, it is very annoying, as I can't use the programme and I have to reject work from my (actually few) memoQ clients.
I've also noticed that the programme can't connect to servers, i.e. if I get a server address from a client, I cannot connect to it, the system says that the server it's not available. It could be that these two problems are related. I've also noticed that the update function doesn't work, as the programme can't connect to the update server.
Any hints would be appreciated.
(BTW, I'm using Windows 10)
Many thanks!
J.M.
Topic: General problem with memoQ 2015
Poster: JMota
Hi,
I have a little problem with my copy of memoQ 2015 (version 7.8.161).
When I get a "handoff" from a client and I click on it, memoQ opens as usual, then I chose a carpet and the import process starts... but it doesn't finish. The green bar gets close to the end, but NOT to the end... The programme/system doesn't freeze or anything (I can cancel the process) but it doesn't go further that that. Therefore, it is very annoying, as I can't use the programme and I have to reject work from my (actually few) memoQ clients.
I've also noticed that the programme can't connect to servers, i.e. if I get a server address from a client, I cannot connect to it, the system says that the server it's not available. It could be that these two problems are related. I've also noticed that the update function doesn't work, as the programme can't connect to the update server.
Any hints would be appreciated.
(BTW, I'm using Windows 10)
Many thanks!
J.M.