Forum: MemoQ support
Topic: General problem with memoQ 2015
Poster: Marc Cordes
Post title: Identical problem (solved - read on)
I had EXACTLY the same problem with unreachable servers and update service just yesterday. Even de- and reinstalling MemoQ 2015 didn't help. Then I checked my firewall settings. I had installed a firewall software a couple of days earlier and forgot to deactivate the Windows standard firewall. There were no conflicts up until the moment I chose to actively block MemoQ in that firewall software because I could not reach my customer's server because I forgot it moved to a new address (this block prevented the time out msg every time I confirmed a segment). When the job was done I took the block out of the list but still I could not reach any address. Only when I turned off the windows firewall everything worked again. Seems as if putting memoq on the blocklist of that software firewall also created an entry in the windows firewall which was not deleted when I deleted it in the software firewall shortly after.
Long story short: Try to disable any firewall program you are running. The fact that you can neither reach your client's server NOR the update service points towards a firewall or general connectivity issue. Maybe that also fixes the long loading times?
Hope that helps!
Topic: General problem with memoQ 2015
Poster: Marc Cordes
Post title: Identical problem (solved - read on)
I had EXACTLY the same problem with unreachable servers and update service just yesterday. Even de- and reinstalling MemoQ 2015 didn't help. Then I checked my firewall settings. I had installed a firewall software a couple of days earlier and forgot to deactivate the Windows standard firewall. There were no conflicts up until the moment I chose to actively block MemoQ in that firewall software because I could not reach my customer's server because I forgot it moved to a new address (this block prevented the time out msg every time I confirmed a segment). When the job was done I took the block out of the list but still I could not reach any address. Only when I turned off the windows firewall everything worked again. Seems as if putting memoq on the blocklist of that software firewall also created an entry in the windows firewall which was not deleted when I deleted it in the software firewall shortly after.
Long story short: Try to disable any firewall program you are running. The fact that you can neither reach your client's server NOR the update service points towards a firewall or general connectivity issue. Maybe that also fixes the long loading times?
Hope that helps!