Forum: MemoQ support
Topic: MemoQ 2015 does not open, cannot read the serial number
Poster: François Marcoux
Hi. I did a disk cleanup with my Antivirus software (Bitdefender) accepting the "unimportant" suggestions to delete. Lo and behold, after this operation, as I resumed my translation work with MemoQ I could not continue; an error message appeared saying the license information was expired and I had to close it. Every time I try reopening a general error message pops up and does not allow me to open MemoQ. I assume the antivirus softeware deleted the memoq license files. I know what my serial number is having a backup of the number. But how am I to reactivate MemoQ if it won't even open? Any ideas?
[Edited at 2017-07-27 20:12 GMT]
Topic: MemoQ 2015 does not open, cannot read the serial number
Poster: François Marcoux
Hi. I did a disk cleanup with my Antivirus software (Bitdefender) accepting the "unimportant" suggestions to delete. Lo and behold, after this operation, as I resumed my translation work with MemoQ I could not continue; an error message appeared saying the license information was expired and I had to close it. Every time I try reopening a general error message pops up and does not allow me to open MemoQ. I assume the antivirus softeware deleted the memoq license files. I know what my serial number is having a backup of the number. But how am I to reactivate MemoQ if it won't even open? Any ideas?
[Edited at 2017-07-27 20:12 GMT]