Forum: MemoQ support
Topic: Why was my email to the sales team at Kilgray (for MemoQ) deleted?
Poster: Charlie Bavington
Post title: One possibility? (Hanlon's razor)
[quote]Fredrik Pettersson wrote:
Perhaps the sales team didn't reflect over that I could have a tracking activated for when read. Just wonder what the reasons could be for them to just delete my email. Am I on a black list? [/quote]
While it does seem anecdotally that Kilgray's support is no longer what it once was, perhaps what happened is that your email was redirected to a spam folder and someone just emptied/deleted the spam folder contents without really examining the subject lines closely.
Topic: Why was my email to the sales team at Kilgray (for MemoQ) deleted?
Poster: Charlie Bavington
Post title: One possibility? (Hanlon's razor)
[quote]Fredrik Pettersson wrote:
Perhaps the sales team didn't reflect over that I could have a tracking activated for when read. Just wonder what the reasons could be for them to just delete my email. Am I on a black list? [/quote]
While it does seem anecdotally that Kilgray's support is no longer what it once was, perhaps what happened is that your email was redirected to a spam folder and someone just emptied/deleted the spam folder contents without really examining the subject lines closely.