Forum: MemoQ support
Topic: How to make a complaint to MemoQ about its poor support follow-up
Poster: Claire Fumoleau-Itani
Hi there,
This post is directly related to the one I just wrote.
Despite sending twice the same email in 3 months to MemoQ Support, I never had any reply.
As part of the package I bought, I am entitled to a certain number of free support hours - which I have not used fully - and since I was stuck early on with the hurdles I described in the post I've just written here - I sought MemoQ Support's help. But never got any.
Does anybody know how to file a formal complaint with MemoQ about the poor support service I have experienced?
Many thanks in advance,
Kind regards,
Claire
Topic: How to make a complaint to MemoQ about its poor support follow-up
Poster: Claire Fumoleau-Itani
Hi there,
This post is directly related to the one I just wrote.
Despite sending twice the same email in 3 months to MemoQ Support, I never had any reply.
As part of the package I bought, I am entitled to a certain number of free support hours - which I have not used fully - and since I was stuck early on with the hurdles I described in the post I've just written here - I sought MemoQ Support's help. But never got any.
Does anybody know how to file a formal complaint with MemoQ about the poor support service I have experienced?
Many thanks in advance,
Kind regards,
Claire