Error: "Failure to add entry to translation memory"

Forum: MemoQ support
Topic: Error: "Failure to add entry to translation memory"
Poster: Jenny Duthie

Hello, I'm using an upgrade of MemoQ, MemoQ 2013 R2, which I recently received; the previous version was MemoQ 6.2. I have just started using this upgraded version; I've started a new project today for an existing client. I already have the TMs and projects from the old version of MemoQ, which are accessible in this new version, but it looks like the old TM is not loaded into this new version of MemoQ, because whenever i confirm a segment I get the following error message:

MESSAGE:
Cannot add a new TM entry if the TM is not loaded.

SOURCE:
MemoQ.TranslationMemory.GUI

CALL STACK:
à MemoQ.TranslationMemory.LocalHandler.AddEntry(TMProjectInfo projectInfo, TMEntry entry)
à MemoQ.Translation.DelayedTMConfirmer.doOneItem(DelayedTMConfirmItem item)

When I click on "Translation Memories" in "Project Home" I can see the TM for this project it is ticked as the Primary TM, however when I click "Repair resource" for example it says "the translation memory cannot be indexed: the TM has been deleted"....

Any suggestions, please? Thank you.